At zpley, we believe digital entertainment should stay fun and within your control. We provide the tools, guidance, and support you need to ensure your gaming experience remains positive and responsible.
Set daily, weekly, or monthly deposit limits according to your budget. This limit can be reduced immediately, but increasing it requires a 48-hour waiting period — a deliberate design for your protection.
Control how long you play in a single session. Set periodic time reminders or a hard daily limit. The zpley platform will display a notification when your time limit is approaching.
If you feel you need a short break, use the self-break feature to suspend access to your account for 24 hours, 7 days, or 30 days. The account will be locked immediately after the request is submitted.
For longer periods, the self-exclusion feature allows you to close access to your zpley account for 3 months, 6 months, 1 year, or permanently. During this period, you will not be able to open a new account.
Set the maximum amount you are willing to lose in a day, week, or month. Once this limit is reached, the zpley platform will automatically block access to gaming until the limit period expires.
A monthly activity summary showing your total playing time, total deposits, withdrawals, and usage trends. This information helps you objectively monitor your gaming patterns.
This list of questions is not a clinical diagnostic tool, but it can help you assess whether your gaming patterns are still within healthy control. Answer each question honestly.
If you answered "yes" to three or more questions on the side, we encourage you to use zpley's self-control tools or contact our customer support team to have a discussion.
Have you ever played with money that was meant for essential needs such as rent, bills, or food?
Do you play longer or spend more than you originally planned?
Do you feel the need to play with larger amounts of money to get the same level of excitement?
Have you ever gone into debt or borrowed money from others to fund your gaming activities?
Do you feel restless, irritable, or stressed when you are unable to play or when trying to stop?
Have your family, friends, or someone important to you ever expressed concern about your gaming habits?
Have you ever tried to hide or lie about your gaming activity or how much money you have spent?
Do you play to escape negative feelings such as sadness, anxiety, or daily stress?
For most people, playing on a platform like zpley is an enjoyable form of entertainment — much like watching a movie, dining out, or playing sports. They play within a set budget, enjoy the experience, and stop without any issues. That is what we want for every zpley user.
However, we also recognise that a small number of users may face challenges managing their gaming habits. That is why zpley invests time and resources in building responsible gaming features that do not just exist on paper, but are genuinely easy to use and effective in helping users who need them.
One of the core principles of responsible gaming is understanding your motivation to play. Playing on zpley should be driven by the desire to have fun, challenge yourself with new games, or enjoy the thrill of live gaming.
Problems begin to arise when someone starts playing as a way to resolve financial stress, escape personal issues, or find a way out of difficult life circumstances. In these situations, gaming not only fails to help — it can make things worse.
All zpley self-control tools are accessible through the "Account Settings" section in the zpley app or website after logging in. We intentionally placed these features where they are easy to find because we want you to be able to use them without having to search for long.
Zpley's customer support team, operating 24/7, is trained to assist you with responsible gaming concerns. We will not judge you or pressure you to keep playing if you raise concerns about your gaming patterns.
If you feel the need to talk to someone or get guidance on how to use the self-control tools, reach out to us via live chat in the zpley app at any time. All conversations are confidential and our staff will provide helpful information without any pressure.
Zpley also encourages players who need deeper support to seek professional help. Speaking with a family member, doctor, or qualified counsellor is a brave and positive step.
The zpley platform is for individuals aged 21 and above. If you share a device with younger family members, we strongly encourage you to use the following safety features:
If you suspect a minor has accessed your zpley account, please contact our customer support immediately. We will act swiftly to protect everyone involved.
Zpley wants to ensure every gaming experience you have stays positive. Register today and make use of all the self-control tools we provide to play with confidence and responsibility.